HP Printers Support – Black Ink Not Printing and Other Print Quality Issues
This document is for HP Photosmart 5510, 5511, 5512, 5514, and 5515 e-All-in-One printers.
The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.
Solution one: Use genuine HP cartridges
HP recommends that you use genuine HP ink or toner supplies. HP Printers Support cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue.
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
Solution two: Allow automatic servicing to complete
Many print quality problems with black ink, such as poor black text or issues that occur with a newly installed black cartridge, clear up with the printer’s automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.
If you cannot wait for the automatic servicing routine to complete, continue with the following troubleshooting steps.
Solution three: Check the paper in HP Printers Support
The quality and type of paper can affect the print job. Use the following guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.
- Load the paper print side down in the input tray.Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the “print side,” and sometimes the non-print side has a logo of the paper manufacturer on it.
- Do not use wrinkled or curled paper.Load only clean, wrinkle-free paper into the product.
- Use the correct paper type for your project.
- For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
- For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
- Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
- Store photo paper in its original packaging inside a resealable plastic bag.Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
- Try using a different paper.This determines if the problem is related to the paper.
Try printing again after trying the preceding guidelines.
Solution five: Check ink levels, and then replaces any low or empty cartridges
Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace low or empty cartridges according to the results.
Step one: Check the ink levels
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
- From the control panel home screen, touch the Right Arrow ().
- Touch Ink(). The current ink levels display.
Figure : Example of estimated ink levels
Step two: Replace any depleted cartridges
Watch a video or use the following steps to replace a depleted cartridge.
Video of replacing the cartridges
The following video demonstrates how to replace a cartridge.